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You can pick up your membership card at your CLUB at any time during the stated opening hours. Please bring a valid ID with you.
Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.
Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. However, it is still possible to get started right away. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract.
You can cancel the additional subscription by giving notice to the end of its contractual term. Please observe the notice period stipulated in your contract.
You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.
*currently available in selected clubs only
Yes, you are welcome to transfer your membership to another person. To do this, please send a request to the Member Administration Department via the CONTACT FORM. Please refer to the GTC for further information in this regard.
These can easily be additionally booked when the contract is concluded. You can choose from the following options:
*currently available in selected clubs only
Yes, you can change the studio. You can find all the information about changing studios under MYPUREGYM and apply online.
Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via MYPUREGYM. Please refer to the GTC for further terms and conditions for termination due to inability to work out.
You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.
If you don’t already have an additional subscription, you can purchase one additional subscription or the All in One. If you already have an additional subscription, you can upgrade to the All in One. But you can’t buy a further additional subscription.
*currently available in selected clubs only
For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. Invoices will be sent at the beginning or the end of the month.
You can start using the additional subscription once you have completed the purchase and received confirmation.
No, that's not possible. First cancel the additional subscription that you no longer want, giving notice to the end of its term. Then you can purchase the additional subscription you want. You can upgrade to an All in One subscription at any time.
You can cancel the additional subscription by giving notice to the end of its contractual term. Please respect the notice period in your contract.
Yes, you can pause your membership with or without cause. You can apply for a time stop with cause for the following reasons:
You can apply for a time stop via MYPUREGYM. Please select a reason for a time stop with cause and upload the certificate. No certificate is required to apply for a time stop without cause. All you need to do is select the start and end dates. Time stops with and without cause shall be granted only upon the submission of an application form and payment of a service fee of CHF 25.00 (no fee shall be charged to Premium/Unlimited Members).
Yes, your membership pause period can be extended. To do this, please submit the follow-up certificate via MYPUREGYM.
Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. A service fee of CHF 25.00 will be charged to Core Members. No fee shall be charged to Premium/Unlimited Members.
No, a time stop without cause of 1-3 months per year is not cumulative.
No, no time stop can be requested for a previous period.
Should you be able to work out again during the pause period, please let us know. We will be happy to reactivate your contract. Please note that the reduced duration can affect the end of your contract. LINK TO CONTACT FORM
You might have signed up for a promotional rate that has now been extended to our standard rate. Please check your contract with the corresponding comment field.
That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.
You can cancel the additional subscription by giving notice to the end of its contractual term. Please observe the notice period stipulated in your contract.
You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.
Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.
Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.
Your membership payment options are as follows:
The subscription is renewed on the previous terms and conditions.
The promotional subscription is renewed at the normal rate that was in effect at the time the promotional subscription was taken out. These conditions are specified in your membership terms. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. You will find the relevant information in your contract, which you received by email after signing the contract.
There is always the option to upgrade the subscription. Depending on the remaining term, you can pay an extra fee for the upgrade. Please contact the Member Administration Department for personal advice. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited.
You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. Note: This does not apply to public holidays.
Yes, they are required to bring their ID's with them and show them every time they visit the club. Friends must also sign the visitors' book in the club.
Only from the beverage extra if the main member has the extra included. The Friend cannot benefit from any other extras.
The Friend ID will only work after you have checked in to the club as a primary member. Then your friend can check in at the same club.
You can receive a new Friend ID at the club for a fee of CHF 20.
You will receive a renewal invoice in the last month of your current membership. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. Your invoice will state the period for which the membership fee applies and the latest date by which you must pay it. Without active cancellation, your membership will be automatically renewed on the previously agreed conditions. Please note that you cannot train with us with an open debt claim.
As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Longer time stops are also free for Premium/Unlimited Members. The deadlines for payments and cancellations shall remain the same. You can pause your contract via MYPUREGYM.
No, the time stop option of 1-3 months per year for Core or Premium/Unlimited members is not cumulative.
The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. You can find more information HERE.
You can find more information regarding the unsupervised hours of your gym HERE.
Please observe the following 6 instructions when the gym is unsupervised:
Yes, all activities in our PureGyms are recorded. Our security team is on duty 24 hours a day, 365 days a year.
You might have signed up for a promotional rate that has now been extended to our standard rate. Please check your contract with the corresponding comment field.
Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.
Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.
Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent. If this is not the case, please feel free to CONTACT us.
Your membership payment options are as follows:
You can get a new membership card at any time at the club for a fee of CHF 20.
You can pick up your membership card at your CLUB at any time during the stated opening hours. Please bring a valid ID with you.
This can be due to several reasons: Perhaps you have received an invoice or reminder because your membership fee is outstanding? In that case, you cannot resume your workouts until you have paid your membership fee. Have you submitted a workout credit voucher (pause)? You cannot work out while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is granted daily until 2 pm. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? You cannot work out at PureGym until you have paid the full membership fee. This also applies in the case of payment deferrals. Do you have a promotional rate and want to work out in another studio? You can work out in all PureGym clubs only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at MYPUREGYM.
You will receive the login details in your welcome email. Please contact the MV (Membership Administration Department) if you did not receive this email or visit FITNESS ON-DEMAND.
Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh.
You can book a Live Group Fitness course via APP or MYPUREGYM.
You can book Live Group Fitness courses against payment of CHF 15 per course, provided you have a subscription with access to all PureGym clubs or are a Core Member in a club with Live Group Fitness. In the latter case, you can book only Live Group Fitness that take place in your club.
You can easily change your home address, email address and phone number yourself at MYPUREGYM. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. However, the email address can be changed at any time by an employee in the studio.
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. For further information pl. refer to the GTC.
HERE you will find all information regarding health insurance refund.
Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via MYPUREGYM. Please refer to the GTC for further terms and conditions for termination due to inability to work out.
You can terminate prematurely due to change of residence if the distance between the main place of residence and a PUREGYM CLUB is more than 20 km. So if you have moved to the vicinity of another PUREGYM club, you are welcome to apply for a studio change via MYPUREGYM. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence.
Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM.
Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice. Have you observed the notice period or has the termination not been confirmed yet? Then please get in touch with the Member Administration Department via the CONTACT FORM.
All PureGym memberships have a notice period of 3 months before the end of the contract, except for the Core and Premium/Unlimited contracts. These contracts have a 1 month (Core) or 1 day (Premium/Unlimited) notice period. You will find the termination clause on your membership card. This does not include monthly memberships. They have a notice period of 10 days. Please refer to the GTC for the cancellation terms and conditions for monthly memberships.
You have the following options to terminate your PureGym membership:
Via mypuregym.swiss
Via contact form
Via e-mail
Via registered letter (only in exceptional cases)
Please note that only written notices of termination will be accepted.
If you are unable to log in, it may be due to the following problems:
You were unable to solve the problem despite the checks? Then please contact the Member Administration Department via the CONTACT FORM.
In the MYPUREGYM online customer centre you will find all the information about your membership. Here you can:
Go to MYPUREGYM and log in with your email address and password. You don't have access yet? Then please generate your password on the left side with your stated email address. You will then receive an email confirming your registration, please click on the given confirmation link. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface.
A change of gym can be requested via MYPUREGYM. Please note that you can request a change of gym no earlier than two months after the start of your contract and no more than once a year. If you would like to request a change of gym outside of this policy, please contact our Membership Administration.
This can be due to several reasons: Perhaps you have received an invoice or reminder because your membership fee is outstanding? In that case, you cannot resume your workouts until you have paid your membership fee. Have you submitted a workout credit voucher (pause)? You cannot work out while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is granted daily until 2 pm. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? You cannot work out at PureGym until you have paid the full membership fee. This also applies in the case of payment deferrals. Do you have a promotional rate and want to work out in another studio? You can work out in all PureGym clubs only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at MYPUREGYM.
PureGym also offers very attractive standard rates. You can take advantage of these at any time. You are welcome to secure a special rate during the next promotional offer.
That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.
You can easily and conveniently book your free trial training online HERE You can expect a one-hour individual instruction provided by a professional trainer on site. If something else comes up: Please contact your club to reschedule or cancel your appointment. You can find the club's phone number HERE
*currently available in selected clubs only
These can easily be additionally booked when the contract is concluded. You can choose from the following options:
*currently available in selected clubs only
Monthly contracts can be concluded in all clubs. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. You can obtain information ONLINE or ask a member of staff at the club.
Your PureGym registration options are as follows:
Children under the age of 14 shall not be granted access to the PureGym fitness club. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract).
Unfortunately, we do not have childcare in our clubs. Therefore, it is not possible to bring babies and children under the age of 14 with you.
You must be at least 14 years old to become a member of PureGym. A parent or legal guardian must also be present and sign the membership contract when you register with the club. A valid ID of the parent or legal guardian and the declaration of consent are also required.
The competent person in your company can contact us via the CONTACT FORM. We will get back to you as soon as possible to discuss further steps. You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.
Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.
Monthly contracts can be concluded in all clubs. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. You can obtain information ONLINE or ask a member of staff at the club.
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. For further information pl. refer to the GTC.
You can find an overview of all vacancies HERE Please click directly on the selected vacancy. You can upload your application there.
Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract.
You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. See GTC.
You are more than welcome to bring your friends or acquaintances to work out with you in the gym. It is best to make an appointment for a FREE TRIAL TRAINING in your club right away.
The house rules contain all regulations and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here to read the HOUSE RULES.
Opening hours vary from club to club. An overview of the opening hours of all clubs can be found HERE.
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