Access to the studio is now easier than ever. All you need to do is scan the code at the entrance to your gym with the QR scanner in the PureGym app.
Your invoice will be sent to the email address specified in your account approximately 4 weeks before the renewal date. Please make sure that your email address is always up to date. You can change this in the member portal at any time. Please also always check your spam folder. If you do not wish to pay the bill, you can cancel your contract up to 10 days before the last day of the term.
All subscriptions start on the day of purchase. It is not possible to select a start date in the future.
You can easily register at puregym.swiss if you do not have an account with us yet. Select your membership and enter your details. If you already had an account, you can log in with the email address you have on file and buy a new subscription. If you have any problems registering, the staff on site or member services ([email protected]) will be happy to help you. However, our memberships can only be taken out online.
Ask us FAQ - Becoming a member.
You can cancel the add-ons at the end of the contract term. Please note the notice period on your contract.
You can add an add-on to your existing membership at any time. You can do this yourself in the member portal under My Profile > My subscriptions > Manage, or member services will be happy to help you purchase an add-on. If you already have an add-on and would like to change it, please contact member services via the contact form or [email protected].
*currently only available in selected clubs
Membership is personal and cannot be transferred to another person. If you have any questions, please contact Member Services via the contact form or at [email protected].
They can easily be added when the contract is concluded or later in the app or in the member portal under My Profile > My subscriptions > Manage. You can choose from the following options:
*currently only available in selected clubs
Yes, you can change studios. Please write via the contact form or to [email protected]. The conditions for a change of studio are: not within the first 2 months and max. 1 per year.
Early termination is possible in the event of permanent incapacity to train (at least 9 months) as a result of illness or accident upon presentation of a medical certificate. The certificates are checked individually. Please send us the certificate to [email protected].
A change of studio can be requested via member services. Please note that a change of studio can be requested at the earliest two months after the start of your contract and at most once a year. Contact us via the contact form or by email at [email protected].
Ask us FAQ - Change membership.
You can add an add-on to your existing membership at any time. You can do this yourself in the member portal under My Profile > My subscriptions > Manage, or member services will be happy to help you purchase an add-on. If you already have an add-on and would like to change it, please contact member services via the contact form or [email protected].
If you do not yet have an add-on, you can buy individual add-ons or the All in One in the app or in the member portal. The add-ons are not automatically canceled and mutated when you buy a new add-on, but each add-on is active until you cancel it. There is no right to reimbursement for overlapping add-ons.
*currently only available in selected clubs
You can buy add-ons with a credit card in the app or in the member portal. When it is renewed, it will be deducted from the credit card on file together with the membership fee (monthly subscriptions) or invoiced (annual subscriptions).
As soon as you have completed the purchase and received a confirmation, you can use the add-on immediately.
No, that is not possible. First cancel the add-on that you no longer want at the end of the term. You can then purchase your desired add-on. You can upgrade to an All in One add-on at any time.
You can cancel the add-on at the end of the contract term. Please observe the applicable notice periods.
Ask us FAQ - Book add-on.
If you have a monthly subscription, you can pause for up to 2 months from the day of the next monthly deduction. Annual subscriptions cannot be paused. A fee is charged for pausing (except Premium).
Monthly subscriptions can be paused in the app or in the member portal under My Profile > My subscriptions > Manage. For Core members, the pause costs CHF 25 and for Premium memberships it is free of charge.
No, the subscription can only be paused from the day of the next monthly deduction.
No, the pause is fixed and cannot be changed retroactively.
Ask us FAQ - Pause membership.
You probably took out your membership at a promotional rate, which has now been extended at our standard rate. If your price has changed, we have informed you in advance by email. Please also check your spam folder in this regard.
This depends on the promotion. Please contact a club employee within the promotion period. They will be able to answer your questions directly. Current members with a current subscription are excluded from promotions. Promotions cannot be combined with other voucher codes.
You can cancel the add-ons at the end of the contract term. Please note the notice period on your contract.
You can add an add-on to your existing membership at any time. You can do this yourself in the member portal under My Profile > My subscriptions > Manage, or member services will be happy to help you purchase an add-on. If you already have an add-on and would like to change it, please contact member services via the contact form or [email protected].
Of course, another person can also pay for your annual membership. It is important to always use the most recent invoice with the new bank details (old standing orders from before September 2024 no longer work). Monthly subscriptions are charged to the credit card specified at the time of purchase. The payment method can be changed in the app or in the member portal under “My billing information”.
Your invoice will be sent to the email address specified in your account approximately 4 weeks before the renewal date. Please make sure that your email address is always up to date. You can change this in the member portal at any time. Please also always check your spam folder. If you do not wish to pay the bill, you can cancel your contract up to 10 days before the last day of the term. Exception: Unlimited and Premium annual memberships from before June 2024, which have not renewed yet, have a 1 day notice period.
You can pay for your membership as follows:
The price of your subscription on renewal depends on your subscription and the studio. If you are not sure, member services can provide you with information at any time via the contact form or [email protected].
You can upgrade your subscription at any time. The price depends on the remaining term of the existing subscription. Please contact member services via the contact form or [email protected] for a personal consultation. Important: If you upgrade to Premium, the subscription will also be extended at the Premium conditions.
Ask us FAQ - Contract extension.
You can bring a friend for free every Saturday and Sunday up to a maximum of 10 times a month, but only one friend per visit. Please note: Public holidays are excluded. The friend must register in advance.
No, only the main member can use the add-ons.
You will receive an invoice for the extension in the last month of the term. As a monthly Premium/Unlimited member, you can cancel your membership up to 10 days before the end of your current term. Up to 1 day for the Unlimited annual subscription. If you do not actively cancel your membership, it will be automatically renewed at the agreed conditions. Please note that you cannot train with us if you have an outstanding debt.
You can find all opening hours here.
You can find all opening hours here.
Here are 5 instructions to follow when the gym is not supervised:
Yes, all activities in our gyms are recorded. Our security team is on duty 24 hours a day, 365 days a year.
Ask us FAQ - 24/7 opening hours.
You probably took out your membership at a promotional rate, which has now been extended at our standard rate. If your price has changed, we have informed you in advance by email. Please also check your spam folder in this regard.
Of course, another person can also pay for your annual membership. It is important to always use the most recent invoice with the new bank details (old standing orders from before September 2024 no longer work). Monthly subscriptions are charged to the credit card specified at the time of purchase. The payment method can be changed in the app or in the member portal under “My billing information”.
Your invoice will be sent to the email address specified in your account approximately 4 weeks before the renewal date. Please make sure that your email address is always up to date. You can change this in the member portal at any time. Please also always check your spam folder. If you do not wish to pay the bill, you can cancel your contract up to 10 days before the last day of the term. Exception: Unlimited and Premium annual memberships from before June 2024, which have not renewed yet, have a 1 day notice period.
Please check the invoice and payment date first. We may not have received your payment before the invoice. If this is not the case, you are welcome to contact us via the contact form or at [email protected].
You can pay for your membership as follows:
You can use our app for access. If you have add-ons that require a card, you can pick up a new membership card at the club for a fee. Please report a missing card to us, so we can block it.
There may be various reasons for this:
Ask us FAQ - Payment and membership.
You can book a Live Group Fitness class via the app or member portal.
You can book Live Group Fitness classes for CHF 15 per class, provided you have a subscription with access to all PureGym clubs or are a Core member of a club with Live Group Fitness. In the latter case, you can only book courses that take place in your club.
Ask us FAQ - Live Group Fitness.
You can easily change your home address, email address and telephone number yourself in the app or in the member portal. Important: If the email address is no longer current, a new login cannot be created to change the email address. However, the email address can be changed at any time with an employee in the studio, or via the contact form or email to [email protected].
The payment method can be changed in the app in the profile under “My billing information”.
Ask us FAQ - Changes to personal data.
You can download the Qualitop form in the app or in the member portal in your profile under “My subscriptions”. If something is wrong with the amount (due to multiple subscriptions, for example), you can contact your local club. Our staff will provide you with a form and fill it in with your details. All you have to do is fill in your health insurance details yourself.
Early termination is possible in the event of permanent incapacity to train (at least 9 months) as a result of illness or accident upon presentation of a medical certificate. The certificates are checked individually. Please send us the certificate to [email protected].
If you move abroad, you can apply for early termination of your annual contract. Please send your proof and confirmation of registration to [email protected] or via the contact form. As soon as we have checked your application, we can cancel your subscription at the end of the month and refund the remaining amount. If you move within Switzerland, you can apply for a change of studio to another PureGym studio.
Please contact member services via the contact form or [email protected].
Please check that you have observed the notice period. If you cancel too late, the subscription will be renewed again and the amount must be paid. If you have canceled in good time and have still been charged or have received an invoice, please contact member services via the contact form or [email protected].
All memberships have a notice period of 10 days with the exception of certian legacy Unlimited/Premium annual subscription, where the notice period is 1 day.
You can manage your subscription in the app or in the member portal, including canceling membership and/or add-ons. If you have problems logging in, you can also cancel by sending an email to [email protected]. Please note that only written terminations or terminations in the app or in the member portal can be accepted. Verbal terminations are invalid and cannot be proven. When you cancel, you will also receive a confirmation email. Membership is only deemed to have been terminated with this confirmation.
Ask us FAQ - Cancel membership.
If you are unable to log in, this may be due to the following problems:
You can find all the information about your membership in the app and in the member portal. Here you can:
Ask us FAQ - App and member portal.
There may be various reasons for this:
Ask us FAQ - Problems with access.
Unfortunately, retroactive pruchase is not possible. However, PureGym offers attractive standard rates that can be agreed at any time. You are welcome to secure a promotional rate during the next promotion.
This depends on the promotion. Please contact a club employee within the promotion period. They will be able to answer your questions directly. Current members with a current subscription are excluded from promotions. Promotions cannot be combined with other voucher codes.
Ask us FAQ - Promotions.
Children under the age of 14 are not admitted to PureGym fitness clubs. Young people aged 14 and over can only train with the consent of their parents, which must be proven in writing. You can find the U18 form here.
Unfortunately, we do not have childcare in our clubs. This means that babies and children under the age of 14 are not permitted in our studios.
If you are between 14-18 years old, you can buy a subscription online as normal. To unlock access, the U18 form must be signed by a person with parental authority.
Ask us FAQ - U18 membership.
We offer company discounts depending on the size of the company. The person in charge in your company can contact us at [email protected] or via the contact form. We will contact you as soon as possible to discuss the next steps.
Ask us FAQ - Marketing/Cooperations.
Parking facilities vary from club to club. You can ask a member of staff at the club for more information.
The payment method can be changed in the app in the profile under “My billing information”.
You can find an overview of all vacancies HERE. Please click directly on the selected position, where you can upload your application directly.
Our clubs have a check-in system with a turnstile or speed gate. All you need is your cell phone and our app so that you can scan the QR code.
Working out in our clubs is only permitted with sports clothing, clean shoes and a towel. All information can be found in the house rules and the general terms and conditions.
If you are a Premium member, you can take one person with you to the studio free of charge at the weekend. The person only needs the PureGym app and a profile with their personal details and can come with you to all the clubs on Saturday and Sunday.
The house rules contain all the rules and guidelines that must be observed by our members in the studio. This is accepted by all members upon conclusion of the contract. Click here for the HOUSE RULES.
Opening hours vary from club to club. You can find an overview of the opening hours of all clubs HERE.
Ask us FAQ - Other questions.